CAREERS
| Position Title | Senior Lead Counselor | |
|---|---|---|
| Function / Department | Client Delivery | |
| Reporting To | The Head of Client Delivery for the Region | |
| Location | Singapore, Philippines, India, Hong Kong, Indonesia (Remote) |
Senior Lead Counselor
About AddedEducation
AddedEducation, a division of The Added Company, provides an array of services for students and athletes in Asia, in their pursuit of tertiary education opportunities. We are dedicated to up-skilling gifted students and student-athletes in Asia, providing them with resources and opportunity for leveraging their talent to access top-notch tertiary education globally.
Founded by a twin-brother-and-sister-duo, who received their undergraduate degrees from Stanford and UC Berkeley respectively, AddedEducation, (a division of The Added Company Pte Ltd) has become one of Asia’s leading Higher Education counseling firms. Based in Singapore with operations across South-East Asia, India and China, we are a team of young like-minded people united by a single mission: to support and promote academic and sporting excellence among the Asian youth. Profitable since its first year of operations, The Added Company is constantly seeking to hire high-quality individuals to bring new thought and leadership. Under the AddedEducation brand, we focus on Higher-Education counseling for Universities located in the US, UK, Canada, Europe, Australia and New Zealand. We also support boarding school preparatory services and pre-high school development services.
AddedEducation is looking for a Senior Lead Counselor who will work with Client Delivery teams across Asia, overseeing, developing and maintaining positive client relationships. You are expected to be completely hands-on with managing relationships between counselors and clients, extensive discussions and ideations with the management team on product development and positioning of our services. As part of our Client Servicing team, you will ensure that Clients consistently receive high-quality services creating a “Happy Client” experience.
As a team we are deeply invested and committed to every client’s success. We do NOT believe in prescriptive strategies for success. Rather, we spend a lot of time deeply understanding the client’s and the families’ apprehensions and strengths in order to align expectations with successful outcomes.
Main Duties And Responsibilities:
Academic Counseling: Guidance to Parents/Students
- Building and maintaining relationships with current client families and past client families who have been successful and continue to be supportive.
- Working 1-on-1 with certain key clients. Understand their strengths, weaknesses, goals and development needs.
- Resolving client complaints and issues in a timely manner.
Academic Counseling: Supporting the Counselors
- Work closely with AddedEducation counselors to provide support to deepen and broaden client-engagement.
- Providing guidance on strategizing client engagement for creating abiding relationships.
- Scheduling and preparing quarterly & monthly reviews to set objectives and identify gaps in client engagement.
Building the Brand (industry research)
- Developing and managing relationships with potential clients, influencers and key stakeholders.
- Supporting the BD team in Evaluating new opportunities
- Regular Research to stay up to date with industry trends & information
STRATEGIC FOCUS
- Providing strategic direction for the counseling business – leading Client/ Project Delivery Teams.
- Developing and improving the product, and leading training projects as required.
- Ensure procedural compliance in counseling practices.
- Employing the appropriate software and technology to create more effective work processes.
REQUIRED SKILLS AND EDUCATIONAL QUALIFICATIONS
You should have the passion and the motivation to work in the Higher Education industry. The successful candidate will need to have excellent communication skills, both written and verbal.
- A minimum of 5 years of direct client service/ account management experience
- A good Bachelor’s degree from a reputed university (international degree would be ideal)
- A High-level of empathy and EQ to understand and solve problems creatively.
- Almost a superhuman attention to detail.
- Proficient in Microsoft Word and Microsoft PowerPoint and Adobe Acrobat.
Apply For This Position
What you will get from us, in return is:
- A highly collaborative environment that pushes you to think beyond your boundaries.
- A diverse workload, keeping you continually stimulated.
- An open forum for expression of ideas.
- Diverse opportunities to grow wings for your entrepreneurial ideas.
