CAREERS
| Position Title | Senior Lead Counselor | |
|---|---|---|
| Function / Department | Client Delivery | |
| Reporting To | The Head of Client Delivery for the Region | |
| Location | Singapore, Philippines, India, Hong Kong, Indonesia (Remote) |
Senior Lead Counselor
About AddedEducation
AddedEducation, a division of The Added Company, provides an array of services for students and athletes in Asia, in their pursuit of tertiary education opportunities. We are dedicated to up-skilling gifted students and student-athletes in Asia, providing them with resources and opportunity for leveraging their talent to access top-notch tertiary education globally.
Based in Singapore with operations across South-East Asia, China, India, the Middle-East, Europe, UK and the USA, we are a team of young like-minded people united by a single mission: to support and promote academic and sporting excellence among the Asian youth. Currently under the AddedEducation brand, our business needs are focused on US, UK and Canada university admissions services, Boarding School Preparatory Services and Early Advising Programs.
Based in Singapore with operations across South-East Asia, China, India, the Middle-East, Europe, UK and the USA, we are a team of young like-minded people united by a single mission: to support and promote academic and sporting excellence among the Asian youth. Currently under the AddedEducation brand, our business needs are focused on US, UK and Canada university admissions services, Boarding School Preparatory Services and Early Advising Programs.
Main Duties And Responsibilities:
Academic Counseling: Guidance to Parents/Students
- Building and maintaining relationships with current client families and past client families who have been successful and continue to be supportive.
- Working 1-on-1 with certain key clients. Understand their strengths, weaknesses, goals and development needs.
- Resolving client complaints and issues in a timely manner.
Academic Counseling: Supporting the Counselors
- Work closely with AddedEducation counselors to provide support to deepen and broaden client-engagement.
- Providing guidance on strategizing client engagement for creating abiding relationships.
- Scheduling and preparing quarterly & monthly reviews to set objectives and identify gaps in client engagement.
Building the Brand (industry research)
- Developing and managing relationships with potential clients, influencers and key stakeholders.
- Supporting the BD team in Evaluating new opportunities
- Regular Research to stay up to date with industry trends & information
STRATEGIC FOCUS
- Providing strategic direction for the counseling business – leading Client/ Project Delivery Teams.
- Developing and improving the product, and leading training projects as required.
- Ensure procedural compliance in counseling practices.
- Employing the appropriate software and technology to create more effective work processes.
REQUIRED SKILLS AND EDUCATIONAL QUALIFICATIONS
You should have the passion and the motivation to work in the Higher Education industry. The successful candidate will need to have excellent communication skills, both written and verbal.
- A minimum of 5 years of direct client service/ account management experience
- A good Bachelor’s degree from a reputed university (international degree would be ideal)
- A High-level of empathy and EQ to understand and solve problems creatively.
- Almost a superhuman attention to detail.
- Proficient in Microsoft Word and Microsoft PowerPoint and Adobe Acrobat.
Apply For This Position
What you will get from us, in return is:
- A highly collaborative environment that pushes you to think beyond your boundaries.
- A diverse workload, keeping you continually stimulated.
- An open forum for expression of ideas.
- Diverse opportunities to grow wings for your entrepreneurial ideas.
